Customer Support (HealthTech Solutions)

Vietnam Permanent
  • Global healthcare & hightech devices
  • International working environment

About Our Client

Our client is a global leading medical devices company.

Job Description

RESPONSIBILITIES

  • Primarily responsible for supporting the company product system

  • Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution.

  • Primary resource for answering phone calls from customers, and distributors in ASEAN countries seeking product support. Troubleshoot product issues in a live clinical environment

  • Escalating and seeking advice and assistance as required in order to ensure all issues are managed to a satisfactory resolution in the fastest possible time

  • Familiarity with the all Microsoft server/workstation operating systems, Citrix

The Successful Applicant

Qualifications:

* Minimum of 4 years of technical customer support experience

* Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable

* Knowledge of SQL, Citrix and networking

* Fluent in spoken and written English

* Can demonstrate outstanding customer care skills and ability to work in a team environment * Excellent verbal and written communication skills

What's on Offer

- International working environment

- Attractive salary

Contact
Nhi Tran
Quote job ref
4162325
Phone number
+84 28 6284 8261

Job summary

Function
Specialisation
Location
Contract Type
Consultant name
Nhi Tran
Consultant contact
+84 28 6284 8261
Job Reference
4162325