Digital Manager - Omnichannel & Ecommerce (Leading MNC)

Ho Chi Minh City Permanent View Job Description
This role offers a compelling career advancement opportunity, with full responsibility for overseeing Vietnam's digital technologies. You will also lead efforts to enhance the business's understanding of digital concepts and technologies for our client, an innovative global biopharmaceutical company committed to the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases.
  • Hold full accountability for Vietnam's digital technologies
  • Take the lead in upskilling the business on digital concepts and technologies

About Our Client

An innovation-driven global biopharmaceutical company dedicated to discovering, developing, and commercializing prescription medicines for some of the world's most serious diseases.

Job Description

The successful candidate will be a strategic, proactive partner to the business, be able to focus on value generation over simple project completion, and be an expert not only in the technology but also in our commercial and medical business.

  • Hold full accountability for Vietnam's digital technologies; digital in this case refers to technologies that are used to support engagement with our external stakeholders (doctors, patients, governments etc.)
  • Take the lead in upskilling the business on digital concepts, technologies and best practices.
  • Ensure the business takes a long-term approach to digital initiatives, including advertising, technology updates and future content-planning.
  • Enable a greater visibility within the business on digital analytics and value generated.
  • Provide strategic input to commercial and medical teams within Vietnam, with a focus on digital uplift and innovation.
  • Develop a short-term plan and long-term roadmap to deliver business success through digital for the market.
  • Coordinate with Vietnam's Head of IT and the Asia digital lead to ensure alignment of global and regional initiatives and strategy.
  • Ensure business satisfaction of digital is high, based on regular engagement surveys with the commercial / medical teams and leadership.



Key stakeholders

  • Head of IT, Vietnam
  • Digital Lead, Asia
  • Business / functional representatives within the Marketing Company (Commercial & Medical)
  • Any other local innovation or digital staff
  • Internal technical teams such as the GTC team
  • Digital vendors and innovators
  • 3rd party suppliers at contract management level
  • External network relationships

The Successful Applicant

Education, Qualifications, Skills and Experience

  • Proven experience in the development and launch of digital (marketing) initiatives.
  • Deep experience of understanding (external) customer journeys and designing new customer experiences
  • Entrepreneur, proactive mindset with excellent business awareness and understanding
  • Excellent team-working skills (especially in a culturally diverse, demanding environment) and a willingness to get alongside issues, provide clear direction and drive results
  • Strong track record of delivering Digital solutions with clear outcome metrics
  • Ability to develop and create compelling business cases to promote new technologies and outcomes to the business
  • Strong communication and influencing skills



Big plus:

  • Sophisticated working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with various databases.
  • Experience performing root cause analysis on internal and external data and processes to answer specific business questions and find opportunities for improvement.



Desirable

  • Degree or relevant business qualification
  • Experience in the Pharmaceutical or similar industry
  • Experience in developing partnerships with the digital and startup ecosystems
  • Experience managing teams, with excellent team-working skills (especially in a culturally diverse environment) and a willingness to get alongside issues, provide clear direction, and drive results
  • Ability to Identify and deliver POCs of innovative technology solutions
  • A leader within Pharmaceutical thought leadership networks and organizations

What's on Offer

  • Competitive salary package
  • An opportunity for professional development and advancement
  • Closely working experience with local & regional team
Contact
Nhung Le
Quote job ref
JN-062024-6461297

Job summary

Function
Digital
Specialisation
Ecommerce
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Nhung Le
Job Reference
JN-062024-6461297

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.