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HR Operations Lead

Ho Chi Minh City Permanent View Job Description
The position oversees end-to-end HR operations for the Vietnam Plant, serving as the primary contact for employee relations, compliance, and overall HR governance. This role functions as the Vietnam Compensation & Benefits Lead, managing local payroll and benefits administration, personal income tax processes, global mobility coordination, and initiatives that strengthen employee engagement.
  • Lead HR operations, including C&B, payroll, and employee relations.
  • Act as key HR representative and oversee office administration.

About Our Client

The organization operates as a global leader, supporting industries such as manufacturing, food and beverage, healthcare, and hospitality. In Vietnam, the company maintains a growing presence with a focus on delivering integrated technologies, services, and sustainability-driven solutions that help customers improve performance while reducing environmental impact. The Vietnam teams support commercial operations, technical service, supply chain activities, and plant operations, contributing to both local market growth and the broader Asia-Pacific strategy.

Job Description

Key Responsibilities

  1. Compensation & Benefits (C&B) Management
  • Lead all C&B programs and processes for Vietnam across FTEs, FTCs, and contingent workers (e.g., merit, bonus, promotions, market adjustments).
  • Review and validate C&B decisions in line with established frameworks and internal guidelines.
  • Prepare and issue all associate communication related to merit increases, bonuses, and compensation changes.
  • Support Talent Acquisition (TA) with offer proposals to ensure alignment with budget and C&B policies.
  • Ensure full compliance with Vietnam labor laws and regulations related to C&B.
  • Act as the POA for local offers, managing the full lifecycle from offer issuance to termination decisions.
  • Lead the completion of annual C&B market survey submissions.

  1. HR Operational Policy Development & Implementation
  • Contribute to the development, enhancement, and localization of HR policies, incorporating associate feedback and regulatory updates.
  • Prepare all documentation required for policy implementation.
  • Draft, maintain, and update HR procedures for ISO compliance.
  • Manage internal and external ISO audit processes.
  • Communicate policy updates and changes clearly and effectively to employees.

  1. Employee Relations & Country Liaison
  • Lead all employee relations matters, ensuring fair, compliant, and timely resolution.
  • Represent the country HR function in interactions with government authorities, legal counsel, agencies, and HR networks.
  • Ensure labor code compliance across all manpower-related activities (e.g., ECL, labor authority reporting).
  • Sign HR-relevant contracts and certificates in accordance with the POA

  1. Office Administration, Facilities & Support Functions Leadership
  • Lead the Office Administration and Facilities team, ensuring efficient day-to-day operations.
  • Oversee local responsibilities related to Immigration, Safety/Health/Environment (SHE), and Marketing Communications as needed.

  1. Onboarding & Exit Management
  • Manage all offboarding processes including exit interviews and Workday termination processing for associates and contingent workers.
  • Continuously review and enhance onboarding and offboarding frameworks.
  • Serve as backup to TA for new hire orientation delivery.

  1. Payroll & Benefits Administration
  • Manage payroll data processing and approval through CitiDirect.
  • Resolve payroll-related inquiries including SHUI and PIT matters.
  • Lead benefits and insurance reviews, contract renewals, negotiations, and vendor management.
  • Oversee payroll audits and ensure full compliance with tax-related requirements.



The Successful Applicant

Experience Qualifications

  • Bachelor's degree in HR, Business Administration, or related field
  • 5-8+ years of HR operations or generalist experience
  • Strong knowledge of Vietnam labor code and HR compliance
  • Experience with C&B, payroll and HR policy management preferred
  • Excellent communication, stakeholder management, and problem-solving skills

What's on Offer

If you're a proactive HR leader ready to shape people operations and drive impact across a growing organization, we encourage you to apply.

Contact
Mitchell Goddard
Quote job ref
JN-112025-6882895

Job summary

Function
Human Resources
Specialisation
HR Manager
What is your area of specialisation?
Industrial / Manufacturing
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Mitchell Goddard
Job Reference
JN-112025-6882895

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.