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OTC Manager - Market Leader in Global Shipping Solutions

Ho Chi Minh City Permanent USD3,500 - USD4,000 per month (USD42,000 - USD48,000 per year) View Job Description
We are seeking a dedicated OTC Manager who thrives in a fast-paced, collaborative environment and has a passion for the transportation industry. The ideal candidate will lead the OTC team, overseeing credit collection, control, query handling, and billing to ensure high-quality service and timely customer payments in alignment with company targets.
  • Strong global presence with local adaptation
  • Collaborate with a team of dedicated professionals in a dynamic environment

About Our Client

My client is one of the world's leading logistics companies, renowned for its fast and reliable delivery services across numerous countries. They are a trusted partner for businesses and individuals seeking speed, security, and global coverage in shipping.

Job Description

Leadership & Team Management:

  • Lead, mentor, and motivate the OTC team to achieve high performance and operational efficiency.
  • Identify training needs, foster career development, and drive a culture of service excellence.
  • Develop and monitor KPIs for the team, ensuring alignment with business objectives.



Operational Excellence:

  • Oversee the timely and accurate issuance of invoices and ensure complete revenue capture.
  • Manage debt collection and credit control, maintaining DSO within global/regional standards.
  • Ensure effective query resolution and handle customer calls with accuracy and efficiency.
  • Safeguard compliance with global finance policies and processes, substantiating any deviations.



Customer Relationship Management:

  • Build and maintain strong relationships with customers through regular engagement and visits.
  • Address customer queries promptly and professionally, ensuring high satisfaction levels.



Strategic Contribution:

  • Collaborate with regional offices to roll out global and regional programs.
  • Contribute to process improvements that enhance efficiency, cost-consciousness, and flexibility.

The Successful Applicant

  • Minimum of 10 years of experience in Finance, with at least 3 years in a managerial role, preferably in the logistics/transportation industry or MNCs.
  • Proven expertise in order to cash, including billing, credit control, debt collection, and query management.
  • Bachelor's degree in Accounting, Finance, or a related field.
  • Professional certification such as CPA or equivalent is preferred.

What's on Offer

  • Comprehensive benefits package.
  • Strong career development support and abundant opportunities in a global environment.
  • A coaching and feedback-driven culture to accelerate short-term and long-term growth.
  • Collaborative workplace with extensive training courses and engaging well-being programs.
Contact
Jojo Truong
Quote job ref
JN-012025-6638821

Job summary

Function
Finance & Accounting
Specialisation
Credit Analysis
What is your area of specialisation?
Transport & Distribution
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Jojo Truong
Job Reference
JN-012025-6638821

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.