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Senior Retail Operation Manager (Fashion)

Ho Chi Minh City Permanent View Job Description
The Senior Retail Operation Manager will be responsible for overseeing the operations, performance, and growth of 10+ retail stores in Southern Vietnam. The role focuses on ensuring the execution of company strategies, maximizing sales performance, delivering exceptional customer experiences, and leading store teams to achieve business objectives
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  • Responsible for overseeing the operations, performance, and growth of 10+ stores
  • Report to Retail Operation Director - Expat

About Our Client

As a global leader in the Fashion industry, our brand is known for pushing the boundaries of innovation and performance.

Job Description



  • Store Management:
    • Oversee daily operations of 10+ retail stores, ensuring compliance with company standards and policies.
    • Ensure stores achieve sales targets, profitability, and key performance metrics (KPIs) such as conversion rates, average transaction value (ATV), and customer satisfaction.
    • Analyze and optimize store performance, identifying opportunities for growth and improvement.


  • Team Leadership:
    • Lead, coach, and develop store managers to build high-performing teams.
    • Set clear goals and expectations for store teams and provide ongoing feedback and performance management.
    • Foster a culture of collaboration, empowerment, and continuous improvement among staff.


  • Sales and Customer Experience:
    • Implement sales strategies and campaigns to maximize revenue and market share in the region.
    • Monitor and improve customer service standards across stores, ensuring a premium shopping experience aligned with the brand.
    • Drive store teams to meet customer service goals, including NPS and customer feedback.


  • Inventory and Visual Merchandising:
    • Ensure optimal stock levels are maintained in all stores, minimizing out-of-stock and overstock situations.
    • Work with the merchandising team to implement effective in-store displays and visual merchandising that aligns with brand guidelines.


  • Budget and Financial Management:
    • Manage store budgets, expenses, and profitability, ensuring cost-efficiency.
    • Monitor financial performance and take corrective actions when necessary.


  • Operational Excellence:
    • Ensure stores adhere to operational standards, including health and safety regulations, cleanliness, and store maintenance.
    • Implement and ensure compliance with company policies, procedures, and standards.


  • Market Analysis & Reporting:
    • Conduct regular market and competitor analysis to stay ahead of retail trends and provide insights for business strategies.
    • Report on sales performance, market trends, and store operations to the Retail Director.

The Successful Applicant

Requirements

  • Bachelor's degree in Business, Retail Management, or a related field.
  • 5+ years of retail management experience, with a proven track record of multi-store management.
  • Strong leadership and team management skills, with the ability to inspire and develop high-performing teams.
  • Strong understanding of retail operations, sales strategies, and inventory management.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office and retail management software.
  • Fluent in both Vietnamese and English.

What's on Offer

Benefits

  • Competitive salary and performance-based bonuses.
  • Health and wellness programs.
  • Professional development opportunities.
  • Employee discounts on Brand products.
Contact
Sapphire Nguyen
Quote job ref
JN-102024-6559387

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Retail
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Sapphire Nguyen
Job Reference
JN-102024-6559387

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.