Back to search

Director, Omni Channel

Vietnam Permanent USD1,000,000 - USD1,500,000 per year View Job Description
This position oversees the strategy and execution of digital commerce activities across multiple customer touchpoints, with accountability for commercial performance and business growth. The role focuses on enhancing customer engagement, strengthening operational effectiveness, and building scalable capabilities for future expansion.
  • Shape digital commerce growth in a large-scale retail environment
  • Influence customer experience and business expansion initiatives

About Our Client

Our client is a well-established organization with a strong presence in the consumer retail sector. The business continues to invest in digital capabilities, customer experience, and operational excellence to support long-term growth.

Job Description

  • Developing and executing ecommerce and omnichannel strategies to achieve business goals.
  • Overseeing the online store's operations, ensuring a seamless customer experience.
  • Collaborating with marketing teams to implement effective digital campaigns.
  • Analysing sales data to identify trends and optimise performance.
  • Managing budgets and ensuring cost-effective digital initiatives.
  • Coordinating with the logistics team to ensure timely delivery of products.
  • Implementing tools and technologies to enhance online shopping experiences.
  • Ensuring compliance with local and international ecommerce regulations.

The Successful Applicant

  • Bachelor's degree in Business, Marketing, Commerce, Economics, Technology, or a related field.
  • Extensive experience in digital commerce, retail, customer growth, business transformation, or related disciplines.
  • Senior management experience overseeing cross-functional teams and large-scale business initiatives.
  • Experience managing financial performance, revenue growth, and business planning.
  • Strong capability in utilizing customer insights, technology, and data to inform decision-making.
  • Track record of delivering customer experience enhancement, digital growth, or transformation programs.
  • Strong communication and stakeholder management capability.
  • Experience within multinational organizations or complex business structures is advantageous.
  • Familiarity with customer analytics, marketing technologies, artificial intelligence applications, and digital growth frameworks is beneficial.
  • Exposure to international markets or regional business environments is preferred

What's on Offer

  • Opportunity to influence the direction of a growing digital commerce function.
  • Exposure to business-wide initiatives and strategic decision-making.
  • Professional development within a dynamic and evolving environment.
  • Opportunity to work with experienced stakeholders across multiple business functions.
Contact
Trang Trinh
Quote job ref
JN-082026-7092130

Job summary

Function
Digital
Specialisation
Ecommerce
What is your area of specialisation?
Technology & Telecoms
Location
Vietnam
Contract Type
Permanent
Consultant name
Trang Trinh
Job Reference
JN-082026-7092130

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.