Save Job Back to Search Job Description Summary Similar JobsRegional exposure across digital commerce and marketplace operations.Experience spanning platform management, fulfilment, and consumer experience.About Our ClientOur client is an established consumer-focused organisation with a significant digital commerce presence across multiple markets. The business continues to invest in digital growth, operational excellence, and consumer experience enhancement through its online channels.Job DescriptionDigital Commerce & Platform OperationsManage day-to-day operations across digital commerce platforms and online marketplace channels.Monitor platform readiness, site performance, and operational health to ensure a seamless consumer experience.Coordinate platform updates, product launches, campaign activations, pricing updates, and promotional mechanics.Ensure product content, inventory visibility, pricing information, and digital assets are accurately maintained.Conduct pre-launch and post-launch quality checks across platforms and campaigns.Track operational issues and coordinate resolution with relevant internal and external parties.Order Fulfilment & Service PerformanceOversee order processing activities including validation, fulfilment monitoring, returns, refunds, and issue management.Monitor operational service levels and fulfilment performance to support on-time delivery and order accuracy.Review key operational metrics and follow up on improvement actions with service providers and platform partners.Participate in capacity planning and operational readiness activities for key trading periods and peak demand events.Campaign & Commercial ExecutionCoordinate execution of product launches, promotional periods, seasonal campaigns, and major online shopping events.Ensure campaign assets, product information, and promotional details are delivered according to agreed timelines.Maintain onsite merchandising requirements and campaign implementation standards.Respond to changing business priorities through timely platform and operational adjustments.Consumer Experience & Customer OperationsMonitor consumer experience across digital touchpoints and identify opportunities for improvement.Coordinate management of complaints, returns, refunds, escalations, and post-purchase enquiries.Track recurring operational or consumer issues and contribute to corrective actions.Maintain service quality through regular review of consumer service performance indicators.Inventory & Financial OperationsCoordinate inventory availability and stock management activities across digital channels.Follow up on stock-related issues with relevant business functions.Perform reconciliation of payments, refunds, fees, and marketplace transactions.Ensure operational activities align with financial controls and internal guidelines.Reporting & Process ImprovementPrepare operational reports, dashboards, trackers, and performance reviews.Maintain documentation including process maps, operating procedures, checklists, and training materials.Identify opportunities to improve efficiency, reduce errors, simplify workflows, and enhance operational effectiveness.Participate in initiatives related to inventory optimisation, service improvement, and revenue enhancement.Stakeholder EngagementWork closely with teams across digital commerce, merchandising, marketing, technology, customer experience, supply chain, finance, and external service providers.Coordinate with regional and global stakeholders where required.Maintain clear communication regarding priorities, timelines, dependencies, issues, and operational requirements.The Successful ApplicantExperience in managing and optimising digital platforms in the retail industry.Strong problem-solving skills with the ability to address technical challenges effectively.Knowledge of platform performance monitoring and analytics tools.Ability to work collaboratively with cross-functional teams and stakeholders.An understanding of compliance standards and digital best practices.Proficiency in integrating new technologies into existing systems.Strong communication skills to provide updates and insights to relevant teams.Bachelor's degree in Business, Marketing, Digital Commerce, Information Systems, or a related field.Approximately 1-3 years of experience within eCommerce, digital operations, platform management, digital marketing, or a similar environment.Strong interest in digital platforms and consumer experience.Excellent attention to detail and execution quality.Strong organisational and coordination capabilities.Ability to manage multiple priorities within a fast-paced environment.Good problem-solving capability and structured issue management approach.Strong communication and stakeholder engagement skills.Commercial awareness and consumer-focused mindset.Familiarity with digital tools, commerce platforms, content management systems, or marketplace environments.Proficiency in Microsoft Excel and PowerPoint.Good English communication skills; additional local language capability may be beneficial.Experience within retail, consumer products, fashion, lifestyle, or digital commerce environments would be advantageous.What's on OfferExposure to regional digital commerce operations and platform management.Opportunities to work across multiple business functions and external partners.Experience with digital campaigns, product launches, and platform optimisation activities.Professional development within a dynamic and consumer-focused environment.ContactTrang TrinhQuote job refJN-102026-7120181Job summaryFunctionDigitalSpecialisationEcommerceWhat is your area of specialisation?Technology & TelecomsLocationHo Chi Minh CityContract TypePermanentConsultant nameTrang TrinhJob ReferenceJN-102026-7120181
