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Digital Platform Operations Manager - Global Fashion Brand

Ho Chi Minh City Permanent View Job Description
This position focuses on the day-to-day operation of digital commerce platforms, ensuring accurate execution of content, promotions, campaigns, and product launches. The role works across multiple business functions to maintain platform quality, improve processes, and deliver a consistent customer journey.
  • Join a growing digital commerce environment
  • Contribute to platform excellence and customer experience

About Our Client

Our client is an established consumer-focused organization with a strong presence across retail and digital channels. The business is committed to delivering high-quality customer experiences through effective commerce operations and continuous process improvement.

Job Description

  • Manage daily activities across digital commerce platforms and related online channels.
  • Monitor platform readiness and identify issues affecting customer experience or business performance.
  • Coordinate product launches, promotional activities, campaign activations, and platform updates.
  • Ensure accurate implementation of product information, pricing, content, and promotional mechanics.
  • Perform quality checks before and after major launches and commercial events.
  • Escalate operational or technical concerns to appropriate teams and track progress through closure.
  • Execute key trading events, seasonal campaigns, and promotional periods.
  • Ensure digital assets, product information, and campaign materials are available according to project timelines.
  • Implement onsite merchandising and campaign-related updates.
  • Review campaign performance and execution quality through pre-launch and post-launch validation.
  • Maintain operational documentation, calendars, trackers, and process checklists.
  • Monitor issue logs and maintain consistent follow-up activities.
  • Prepare reports on platform performance, execution quality, and operational trends.
  • Identify opportunities to streamline workflows and improve operational efficiency.
  • Work with business functions, technology teams, and external service providers to ensure effective execution and communication.

The Successful Applicant

  • Bachelor's degree in Business, Marketing, Digital Commerce, Information Systems, or a related field.
  • Approximately 5-7 years of experience within eCommerce, digital operations, online trading, digital marketing, or a similar area.
  • Interest in digital platforms and customer experience.
  • Strong attention to detail and execution quality.
  • Effective organisation and coordination skills.
  • Ability to manage multiple priorities within a fast-paced environment.
  • Sound problem-solving capability and good judgement when escalating issues.
  • Strong communication and stakeholder engagement skills.
  • Commercial awareness and customer-focused mindset.
  • Confidence using digital tools, platforms, and data.
  • Proficiency in Microsoft Excel and PowerPoint.
  • Good English communication skills; additional local language capability is advantageous.
  • Exposure to eCommerce platforms, content management systems, analytics tools, or marketplace operations is beneficial.
  • Experience within retail, consumer products, fashion, lifestyle, or similar sectors is advantageous.

What's on Offer

  • Exposure to digital commerce operations within a dynamic business environment.
  • Opportunities for professional growth through cross-functional engagement.
  • Involvement in platform enhancement, process improvement, and customer experience initiatives.
  • A workplace focused on operational excellence and continuous development.



If this role aligns with your skills and career goals, we encourage you to apply.

Contact
Trang Trinh
Quote job ref
JN-102026-7120181

Job summary

Function
Digital
Specialisation
Ecommerce
What is your area of specialisation?
Technology & Telecoms
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Trang Trinh
Job Reference
JN-102026-7120181

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.