Save Job Back to Search Job Description Summary Similar JobsCustomer ServiceManufacturingAbout Our ClientOur client is a medium-sized organization operating within the industrial/manufacturing industry. They are committed to delivering high-quality products and services, with a focus on fostering long-term partnerships and customer satisfaction.Job DescriptionAs a Senior Customer Service professional, your main responsibilities will include:Managing and processing customer orders accurately and efficiently.Coordinating with internal teams to ensure timely delivery of products.Resolving customer inquiries and complaints with professionalism and efficiency.Maintaining and updating customer accounts and records.Providing support to the sales team with customer-related data and reports.Ensuring compliance with company policies and procedures in all customer interactions.Identifying opportunities to improve customer satisfaction and operational processes.Collaborating with the manufacturing team to address any production-related concerns.The Successful ApplicantA successful Senior Customer Service professional should have:Experience in customer service within the industrial/manufacturing industry.Strong problem-solving and communication skills.Proficiency in managing customer accounts and using CRM systems.An ability to work collaboratively with cross-functional teams.Attention to detail and organizational skills to handle multiple tasks effectively.A proactive approach to identifying and resolving customer issues.Familiarity with supply chain and logistics processes is advantageous.What's on OfferIf you are a motivated individual ready to advance your career, we encourage you to apply.ContactThuc An NguyenQuote job refJN-072026-7053913Job summaryFunctionProcurement & Supply ChainSpecialisationSupply ChainWhat is your area of specialisation?Industrial / ManufacturingLocationHo Chi Minh CityContract TypePermanentConsultant nameThuc An NguyenJob ReferenceJN-072026-7053913
