Save Job Back to Search Job Description Summary Similar JobsDynamic and growth-oriented environment.Exposure to regional and international stakeholders.About Our ClientOur client is a leading multinational pharmaceutical and healthcare company with a strong presence across Asia Pacific. The organization is committed to improving patient outcomes and supporting healthcare professionals through innovative products and services.Job DescriptionStrategic LeadershipDevelop and execute customer care and order operations strategies aligned with local and regional business objectives.Act as a key business partner to commercial and cross-functional teams, ensuring a seamless customer journey throughout the order-to-cash process.Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.Customer Care & Order ManagementLead end-to-end customer order fulfillment and customer service activities.Ensure timely and accurate order processing while maintaining high service standards.Manage customer inquiries, escalations, and service recovery actions.Monitor and improve key customer service KPIs and operational performance metrics.Supply Chain CollaborationPartner closely with Planning, Logistics, Distribution, and Commercial teams to ensure product availability and reliable supply to customers.Coordinate inventory management activities and support inventory optimization efforts.Contribute to business continuity and supply recovery plans when required.Operational ExcellenceImplement standardized processes, systems, and tools to improve operational consistency and efficiency.Drive process automation and digitalization initiatives where applicable.Ensure compliance with internal policies, quality standards, and industry regulations.People LeadershipLead, coach, and develop a high-performing customer care and order operations team.Foster a customer-centric and collaborative culture.Support talent development, succession planning, and employee engagement initiatives.The Successful ApplicantExperienceMinimum 7 years of experience within Customer Service, Customer Operations, Supply Chain, Order Management, or Commercial Operations.At least 3 years of people management experience.Experience in pharmaceutical, healthcare, medical devices, FMCG, or other highly regulated industries is preferred.Skills & CompetenciesStrong leadership and stakeholder management capability.Proven ability to build cross-functional partnerships and influence decision-making.Strong analytical and problem-solving skills.Customer-oriented mindset with a focus on service excellence.Experience working within a matrix organization.Ability to lead teams through change and transformation initiatives.Strong communication skills in both Vietnamese and English.What's on OfferOur client offers you:A competitive salary rangingA bonus to reward your performance.Comprehensive medical healthcare coverage.A permanent position with opportunitiesIf you are ready to move forward in your career, we encourage you to apply.ContactTien GiangQuote job refJN-092026-7098763Job summaryFunctionProcurement & Supply ChainSpecialisationSupply ChainWhat is your area of specialisation?Healthcare / PharmaceuticalLocationHo Chi Minh CityContract TypePermanentConsultant nameTien GiangJob ReferenceJN-092026-7098763
