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Customer Service

Ho Chi Minh City Permanent View Job Description
The Senior Customer Service position is ideal for someone who excels in managing customer relationships and ensuring seamless communication in the industrial/manufacturing industry. This role requires strong organizational skills and a proactive approach to resolving customer inquiries efficiently.
  • Supply chain-oriented than a traditional customer service role
  • Good English

About Our Client

Our client is a well-established organization in the industrial/manufacturing sector. They are known for their dedication to delivering quality products and services to their customers. As part of a mid-sized team, this company values commitment to excellence and continuous improvement.

Job Description

As a Senior Customer Service professional, your main responsibilities will include:

  • Providing timely and effective support to customers to address inquiries and resolve issues.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with internal teams to ensure smooth order processing and delivery.
  • Identifying and implementing process improvements to enhance customer satisfaction.
  • Monitoring and reporting on customer feedback to drive service quality improvements.
  • Building and maintaining strong relationships with key accounts.
  • Ensuring compliance with company policies and procedures.
  • Supporting training initiatives within the customer service team.

The Successful Applicant

A successful Senior Customer Service professional should have:

  • Experience in customer service within the industrial/manufacturing industry.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in relevant software tools and systems.
  • Attention to detail and a commitment to delivering high-quality service.
  • Fluency in English, both written and spoken, is preferred.

What's on Offer

Our client offers you:

  • 13th-month salary and performance bonuses.
  • Training opportunities at the manufacturing facility.



This is a fantastic opportunity to grow your career in the industrial/manufacturing industry. Apply now to take the next step in your professional journey

Contact
Thuc An Nguyen
Quote job ref
JN-072026-7053913

Job summary

Function
Procurement & Supply Chain
Specialisation
Supply Chain
What is your area of specialisation?
Industrial / Manufacturing
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Thuc An Nguyen
Job Reference
JN-072026-7053913

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.