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Head of Customer Experience

Ho Chi Minh City Permanent USD4,000 - USD5,000 per month (USD48,000 - USD60,000 per year) View Job Description
Lead Customer Experience and Customer Success teams across local markets to deliver excellent customer service, improve customer loyalty, and support business growth
  • Ensure all shipments are handled in line with customer requirements.
  • Liaise with customers, carriers, transporters, and overseas agents

About Our Client

Our client is a top-tier logistics company in HCMC.

Job Description

  • Lead and develop Customer Experience and Customer Success teams.
  • Coach managers and team members to improve skills, performance, and career growth.
  • Ensure customers receive a smooth and positive experience throughout their journey.
  • Build strong relationships with key customers and act as a trusted business partner.
  • Drive customer retention, satisfaction, and long-term customer value.
  • Identify opportunities for cross-selling and support business growth initiatives.
  • Work with Sales, Product, Technology, Marketing, and Operations teams to improve customer outcomes.
  • Lead projects that improve processes, efficiency, and customer experience.
  • Set clear goals, performance standards, and development plans for teams.
  • Use customer feedback and business insights to drive continuous improvement.

The Successful Applicant

    • Experience leading Customer Experience, Customer Success, Account Management, or similar teams.
    • Strong people leadership and coaching skills.
    • Ability to build relationships with customers and stakeholders.
    • Good understanding of customer journey, retention, and service excellence.
    • Strong communication, problem-solving, and collaboration skills.
    • Commercial mindset with the ability to support business growth.
    • Experience working across different markets or regions is an advantage.



What's on Offer

Attractive salary package and other company benefits

Contact
Rosie Cao
Quote job ref
JN-042026-6999674

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics
What is your area of specialisation?
Transport & Distribution
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Rosie Cao
Job Reference
JN-042026-6999674

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.