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Customer Service - Japanese Speaking, HCM

Ho Chi Minh City Permanent View Job Description
We are seeking a Japanese-speaking Customer Service Executive to support our growing customer base in Vietnam and Japan. The successful candidate will act as the primary point of contact for customers, managing order processing, delivery coordination, after-sales support, and communication between customers, sales teams, factories, and logistics partners.
  • International Environment
  • Innovative Technology

About Our Client

US Global leader provides precision-engineered solutions for industrial markets. The company supports customers across manufacturing, automation, transportation, life sciences, and energy industries.

Job Description

  • Handle customer inquiries via email, phone, and online channels in Japanese and English.
  • Process customer orders accurately in ERP systems and ensure timely order fulfillment.
  • Coordinate with sales, supply chain, logistics, and manufacturing teams regarding order status and delivery schedules.
  • Monitor order progress and proactively communicate updates to customers.
  • Support quotation preparation, customer documentation, and sales administration activities.
  • Manage shipment arrangements and resolve delivery-related issues.
  • Handle customer complaints and service requests professionally and efficiently.
  • Maintain accurate customer records and order information.
  • Build strong relationships with Japanese customers and provide high-quality customer support.
  • Ensure compliance with company policies and customer service standards.

The Successful Applicant

  • Minimum 2-5 years of Customer Service, Sales Support, Order Management, or Inside Sales experience.
  • Experience in industrial manufacturing, automation, engineering products, or related industries is highly preferred.
  • Familiarity with order processing and logistics coordination.
  • Japanese: Business level proficiency (JLPT N2 or above preferred).
  • English: Good communication skills for interaction with regional teams and documentation.
  • Vietnamese native speaker preferred.
  • Base in HCM, D1

What's on Offer

Attractive Salary

Contact
Barney Tran
Quote job ref
JN-082026-7086955

Job summary

Function
Sales
Specialisation
Business Services
What is your area of specialisation?
Business Services
Location
Ho Chi Minh City
Contract Type
Permanent
Consultant name
Barney Tran
Job Reference
JN-082026-7086955

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.